These terms govern your use of Zijian and our provision of its learning content. The plan, price, billing interval and any special conditions shown before you subscribe also form part of your subscription agreement. Any mandatory rights you have under applicable law take priority over these terms.
We use Cleeng for accounts, subscription management and checkout. The seller and payment arrangements applicable to your purchase are identified at checkout and on your receipt. Cleeng's User Agreement also applies to its services. Neither set of terms removes your statutory rights. Our Privacy Notice explains how personal information is handled.
2. What Zijian provides
Zijian provides news-based Chinese learning materials, with features such as different reading levels, recordings, pinyin, translations, vocabulary and mini-lessons. Free samples are available without a paid subscription. A free account by itself does not unlock Pro content.
A Pro subscription gives you access to the subscriber content and features included in your plan for its paid period. It is access to an evolving service, not a purchase of permanent copies or a promise that a particular article, recording or feature will remain available indefinitely. Unless expressly stated in your offer, we do not promise a fixed number of new articles each day.
You need a compatible, up-to-date browser and internet connection. Your device and connectivity costs are your responsibility. Any material technical requirements or restrictions will be explained before purchase. Home Screen installation does not provide a separate native app or guaranteed offline access.
3. Accounts and security
You must have legal capacity to enter into the subscription agreement. Anyone under 18 must have a parent or legal guardian's permission and supervision, and an adult must manage the paid subscription. Children under 13 must not create their own account.
Give accurate account and billing information, keep it up to date, and protect your sign-in details. An individual subscription is for one learner and must not be shared, resold or transferred without our agreement. Tell us promptly if you suspect unauthorised access. You are responsible for misuse you authorise or cause through a failure to take reasonable care, not for events outside your reasonable control.
We may take proportionate steps to protect an account, investigate fraud or stop a serious breach. Where reasonably possible, we will explain the issue and give you an opportunity to resolve it before restricting access. Immediate action may be necessary for security, unlawful activity or serious harm. You can contact support to challenge a restriction. This does not affect any refund or other rights required by law.
4. Prices, payment and renewal
The price, currency, billing interval, applicable taxes and any discount are shown at checkout before you confirm payment. Prices displayed elsewhere may be localised estimates; the final checkout total governs your purchase. A promotion or trial applies only if it is expressly offered, with its conditions shown before acceptance.
Unless your offer states otherwise, Pro is billed monthly in advance and renews automatically until cancelled. By confirming a recurring subscription, you authorise the recurring payments described at checkout. Your account and confirmation identify the renewal details. Failed payments may result in payment retries and eventual suspension of paid access, in accordance with the payment terms and applicable law.
Any increase to your recurring subscription price will apply only to future billing periods. We will give you at least 30 days' advance notice in a form you can keep, explain the new price and when it takes effect, and allow you to cancel before it applies. Any additional notice or agreement required by law will also be respected.
5. Cancelling your subscription
You can cancel future renewals at any time in your account. Cancel before the next renewal to avoid the next recurring charge. If the account controls are not working, contact support@zijian.io promptly with the email address used to subscribe so we can help.
Ordinary cancellation stops future renewals; paid access normally continues to the end of the current billing period. Deleting browser data, removing a Home Screen icon or simply not using Zijian does not cancel a subscription. Account deletion and subscription cancellation are separate requests; tell us if you want both.
We do not offer a general refund for unused time simply because you stop using the service or cancel part-way through a billing period. This does not limit cooling-off rights, remedies for faulty or unavailable content, any express refund promise, or other refunds required by law.
6. Cooling-off rights, refunds and faulty content
If you are an EU/EEA consumer, distance contracts generally carry a 14-day right of withdrawal from the date the contract is concluded, subject to the rules for the particular content or service. Other countries may also give you cancellation or refund rights. Creating an account, accepting general terms or merely signing in does not itself waive a statutory right of withdrawal.
For digital content supplied without a physical medium, the withdrawal right may end when supply begins only if you have first expressly consented to immediate supply, acknowledged the loss of that right and received the legally required confirmation in a form you can keep. We do not treat these terms alone as that separate consent or acknowledgement.
Where a digital service is subject to the service-contract withdrawal rules, requesting an immediate start does not automatically remove the 14-day right. A proportionate charge for service already supplied may apply only where the required express request and information were provided. Loss of the right following full performance requires the conditions laid down by law.
To exercise an applicable withdrawal right, send a clear statement to support@zijian.io or our registered address within the relevant period. You do not have to give a reason. You may use the wording below, but it is not compulsory. Include enough information for us to identify your purchase; do not send passwords or full payment-card details.
To Cuberoots SRL, Avenue Louise 54, 1050 Bruxelles, Belgium; support@zijian.io: I hereby withdraw from my contract for the Zijian subscription ordered on [date]. Name: [your name] Address: [your address] Account email or order reference: [details] Date: [date] Signature: [only if sent on paper]
Where a withdrawal entitles you to reimbursement, it will be made within the applicable statutory deadline, generally 14 days after notification, using the original payment method unless otherwise agreed and without a refund fee. We coordinate billing requests with Cleeng where appropriate.
You also retain the legal guarantee that digital content and services conform to the contract. If something is faulty or materially unavailable, tell us so it can be put right. Applicable law may entitle you to correction, a proportionate price reduction or termination and a refund. These remedies are not removed by our educational disclaimers or by the end of a cooling-off period.
7. Permitted use and intellectual property
We grant you a limited, non-exclusive, non-transferable right to use the content available under your plan for your own personal learning. Cuberoots SRL and the relevant rights holders retain their rights in the software, branding, original materials and other protected content. No ownership is transferred to you.
Except where we expressly allow it or applicable law permits it, you must not:
Copy, redistribute, sell, publicly broadcast or commercially exploit subscriber articles, recordings or lessons.
Share accounts, bypass access controls, extract signed media links for redistribution, or help others obtain unauthorised access.
Use automated tools to systematically harvest our library, overload the service, probe its security without permission, or use the content to build a competing dataset or train a model without an appropriate right or licence.
Use Zijian unlawfully, infringe another person's rights, or impersonate us or another user.
You may share ordinary links to Zijian and repost materials we expressly provide for public promotion, with the Zijian attribution intact and without implying an endorsement. This permission does not extend to the subscriber library. Openly licensed third-party materials remain subject to their own licences, which are identified in our attributions. Nothing here restricts those licences or exceptions and rights that cannot legally be excluded.
8. Educational content and accuracy
Zijian is a language-learning service. Its articles are simplified or adapted learning briefs, not complete news reports. Text, translations, vocabulary explanations, illustrations and narration are prepared with AI-assisted tools and may contain errors, omissions, pronunciation issues or outdated information. Illustrations are illustrative, not documentary evidence.
Use reputable primary reporting to check news facts. Do not rely on a learning brief as legal, medical, financial or other professional advice. HSK labels and difficulty levels are approximate learning guides, not official exam certification. We do not promise a particular learning result.
Tell us about mistakes at support@zijian.io. We may correct, replace or remove material, including to address rights complaints or inaccurate information. These explanations do not excuse a failure to provide the service and quality required by your contract or applicable law.
9. Availability, changes and termination
We take reasonable care to operate Zijian, but cannot guarantee uninterrupted availability on every device or network. Maintenance, security work, provider outages and events outside our reasonable control may affect access. We will take reasonable steps to limit disruption and restore the service. Your statutory remedies for non-performance remain available.
We may update the service for valid reasons such as security, legal compliance, correcting errors, improving accessibility or adapting technology and content. Changes beyond those needed to maintain conformity will not impose an extra charge. Where a change negatively affects your access or use beyond a minor extent, we will provide the information, advance notice in a form you can keep, and free termination or other remedies required by law.
If we discontinue paid service or end your access for reasons other than a justified response to your breach, we will provide reasonable notice and arrange reimbursement for prepaid access we will not provide. Termination for breach will be proportionate and will not remove mandatory refund or dispute rights.
10. Our responsibility
We are responsible for our obligations under the contract and applicable law. Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, gross negligence, death or personal injury caused by our fault, a failure to perform an essential contractual obligation where exclusion is prohibited, or any other liability that cannot legally be excluded or limited.
Subject to those protections, we are not responsible for loss caused solely by your misuse of the service, a device or connection problem outside our responsibility, or a third-party service you independently choose to use. Our consumer service is intended for personal learning; we do not undertake to protect business profits, commercial opportunities or professional decisions made using its educational content.
If you use Zijian in a business or professional capacity, and only to the extent permitted by law, our aggregate liability arising from the service is limited to the subscription fees you paid for Zijian during the 12 months preceding the event giving rise to the claim, and excludes indirect losses and loss of profit. This business-use limitation does not apply to consumers or to the non-excludable liabilities described above.
11. Updates to these terms
We may revise these terms for legal, security or operational reasons. We will publish the date and version of the new terms. For material changes affecting an existing paid subscription, we will give at least 30 days' advance notice in a form you can keep, explain when they apply and provide a way to cancel before they take effect. Where the law requires your agreement or an additional remedy, we will obtain or provide it. Changes will not retrospectively remove accrued rights.
If a provision is unenforceable, the remaining provisions continue to apply to the extent the contract can lawfully continue. A delay in enforcing a right does not waive it. Any transfer of our contractual obligations must preserve your rights and the guarantees attached to them.
12. Questions, complaints and applicable law
Contact support@zijian.io about the service, billing, withdrawal or a complaint. Explain what happened and the outcome you seek. We will work with you and, where relevant, Cleeng to investigate.
Belgian law governs these terms. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your country of habitual residence where those protections apply. You retain the right to bring proceedings in any court competent under applicable consumer law; these terms do not require consumers to litigate exclusively in Belgium or submit to binding arbitration.
If a consumer complaint cannot be resolved directly, you can seek information or assistance from the Belgian Consumer Mediation Service or your local European Consumer Centre, where eligible. This does not prevent you from going to court.